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公司 | 客户参考

金斯威医院

The customer’s existing TDM system lacked mobility and 协作. The new solution offers connectivity for staff, 病人 and partner ecosystems.

  • 国家:印度
  • Industry: Healthcare, Digital health
  • Solution: Connected 解决方案 and Devices, 云通信, 彩虹, 统一通信

金斯威医院, a division of SPANV Medisearch Life Sciences Pvt. Ltd, is a world-class specialty healthcare facility in central India. 金斯威医院 is w在这里 the best medical minds and the latest technological support come together to provide quality and compassionate 病人 care, ensuring 安全ty and comfort as a top priority. Alcatel-Lucent Enterprise solutions help hospital staff attend to emergency calls when they are outside of the hospital network, providing the mobility they need to do their job.

文本
The Alcatel-Lucent Enterprise solutions modernized and stabilized the hospital operational capabilities. It provides connectivity for staff, 病人, 合作伙伴生态系统, enabling them to connect to multiple devices and services.
首席技术官Unmesh Deshpande

Challenges

  • 金斯威医院 were looking to implement a real-time communications infrastructure solution that would provide the foundation to support 24x7 critical communications for 病人 and hospital staff.
  • The hospital wanted to upgrade their TDM exchange to 统一通信. Their existing system was unable to provide the mobility, 协作, and video conferencing they required.
  • A new solution would provide connectivity for staff, 病人 合作伙伴生态系统, enabling them to connect to multiple devices and services.

Action

  • ALE implemented an all-IP telephony solution eliminating copper cabling maintenance, which was a major pain-point for the hospital. Now they use a single port for voice and data.
  • The Alcatel-Lucent OmniPCX® Enterprise Communication Server connects to the 彩虹™ by Alcatel-Lucent Enterprise cloud service. The 彩虹 mobile and borderless 协作 application is the perfect business phone companion and helps employees respond faster and more efficiently to business requests.
  • “Off-the-shelf” 统一通信 as a Service (UCaaS) delivers rich 协作 features, (including; contact management, 存在, 闲谈，聊天, 音频/视频, screen and file sharing) to help administrative and clinical staff deliver timely, 安全, 有效的护理.

Results

技术的好处

  • The hospital moved to the ALE IP PBX and IP phone solution which eliminated the maintenance of copper cabling. Easy-to use, efficient, and secure communications simplified staff life at the hospital.
  • OmniPCX Enterprise connected to the 彩虹 cloud service provides borderless 协作 and lets employees respond fast and efficiently to business requests
  • The solution enables digital age care for caregivers to stay connected 24/7

 

经济利益

  • Flexible deployment using virtual machines in centralized private clouds reduces Total Cost of Ownership (TCO)
  • The solution implemented IP Phones enabling a single port to be used for both voice and data resulting in reduced cabling costs

 

用户体验优势

  • Clinical and administrative staff optimize care delivery to improve the patient experience

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